Can my dog be left in the yard?

When we are scooping in your yard, your dog doesn’t necessarily know that we are there trying to help out and may see our scoopers as a threat to their territory. As much as we LOVE all dogs, for the safety of our scoopers as well as the safety of your dog, we do require all dogs to be inside while we scoop your yard.

Do I have to be home for the service?

No however, for the first service we would like to meet with you and your dog so that we can all get acquainted as well as discuss your yard and the service. After our initial meeting, you do not have to be home for further poop scoops. If you are not going to be home it is important to provide us with any key or gate access, if necessary, while you are not home. If we arrive for our scheduled service and cannot access the yard, you will still be charged for the service.

Do you clean your tools between poop scoops?

Yes, we clean and sanitize our rake and bucket after every house and we use a new bag to line our buckets before every house.

Can I only have a one time clean-up?

Yes, whether you need a one time clean-up for a backyard gathering or even selling your house, we are here to do the job. Please note that one time scoops start at $50 due to waste accumulation. We recommend signing up for one of our weekly poop scooping services to maintain your yard and keep it poop-free!

How am I billed?

All first time customers pay for the first cleaning on the day of the clean-up. We accept credit cards (Mastercard, Visa, Discover). First time poop scoop payments are due within 24 hours of the scoop. If you sign up for a weekly poop scooping service after the initial scoop, you will be prebilled on the day that you start weekly services. After that, you will receive a monthly invoice. Weekly scooping services will require you to save a debit or credit card on file for easy billing.

What happens if there’s bad weather?

Typically our scoopers work rain or shine. However, in the chance there is severe weather, we will reschedule your service for another day in the week . You will receive an email or text to notify you of the new scoop date. If severe weather continues through the week, your service will resume on your next scheduled service date.

Do I have to sign a contract?

If you are one of our residential customers, you can cancel service at any time. Please note that if you decide to resume poop scooping services after 2+ weeks without a clean up, you will be charged the initial cleaning fee again before resuming weekly scooping services.

For our commercial customers, we do require a contract.

Do you have more questions?

Send us an email at aikenscoopgroup@gmail.com